Vorxyrelmrizao
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At Vorxyrelmrizao, we want you to be fully satisfied with your purchase of our handcrafted scented candles and custom candle products. This Return Policy explains in detail the conditions under which we accept returns, offer refunds or exchanges, and how to initiate a return. Please read this policy carefully before placing an order. By placing an order with us, you agree to this Return Policy. If you have any questions or need clarification on any point, please contact us before returning any product. We are happy to work with you to resolve any issues and ensure your experience with our scented candles is a positive one.
This Return Policy applies to all purchases of scented candles and custom candle products made through our website vorxyrelmrizao.world, by telephone, by email, or in person at our business location in Manitou Springs, Colorado. It covers returns, refunds, exchanges, and our handling of damaged or defective products. This policy is in addition to (and does not replace) any rights you may have under applicable consumer protection laws in your state or country. Nothing in this policy is intended to limit your statutory rights where the law does not permit such limitation.
We accept returns of unburned, unused scented candles in their original packaging within thirty (30) days of the date of delivery to you. To be eligible for a return, the product must be in the same condition in which you received it. Specifically:
Custom-made candles, including those made to your specific scent preferences, fragrance blends, quantities, event dates, packaging, or other custom specifications, are generally non-returnable and non-refundable once production has begun or the order has been fulfilled. This is because custom products cannot be resold as standard inventory. Exceptions may be made only where: (a) the product is defective (e.g., it does not burn properly, has a manufacturing defect, or the wax or wick is faulty); (b) we have made an error in fulfilling your order (e.g., wrong scent, wrong quantity, or failure to follow your agreed specifications); or (c) the product was damaged in transit. If you believe your custom order is incorrect, defective, or damaged, you must contact us within seven (7) days of receipt and provide details and, where possible, photographs. We will review your claim and, if valid, offer a replacement, refund, or partial refund as appropriate.
To initiate a return, you must first contact us to request a return authorization. Do not ship any product back to us without receiving our instructions and, where we require it, a return authorization number or reference. To contact us, use our contact form on this website, or write to us at: Vorxyrelmrizao, 949 Manitou Ave, Manitou Springs, CO 80829, United States. In your message, please include: your full name; the email address and, if applicable, the phone number you used when placing the order; the date of your order (or approximate date if you do not have the exact date); the name and quantity of the product(s) you wish to return; and a brief reason for the return (e.g., wrong scent, changed mind, defective). If the return is due to a defective or damaged product, please describe the issue and attach photographs if possible.
We will respond to your return request within a reasonable time (typically within one to three business days) with instructions on how to ship the product back to us. Our instructions may include the address to which you should ship the product, any return authorization reference to include on the package, and packaging recommendations to prevent damage in transit. You are responsible for the cost of return shipping unless the return is due to our error (e.g., we sent the wrong product), a defective product, or damage that occurred in transit to you. In those cases, we may provide a prepaid shipping label or reimburse you for reasonable return shipping costs. We strongly recommend that you use a trackable shipping service (e.g., USPS with tracking, UPS, or FedEx) and that you retain proof of postage and the tracking number. We are not responsible for items that are lost or damaged in transit on their way back to us; if you use a trackable service, you may be able to file a claim with the carrier. Once we receive the returned product, we will inspect it to verify that it meets our return eligibility criteria. We will then notify you of the approval or rejection of your refund (typically by email). If your return is approved, we will process your refund as described in the "Refunds" section below.
If your return is approved, we will process your refund within a reasonable period. Our goal is to issue refunds within five (5) to ten (10) business days after we receive the returned item and complete our inspection. Refunds will be issued to the original payment method you used for the purchase (e.g., the same credit or debit card, or the same PayPal or other payment account). Please note that after we process the refund, it may take additional time (typically three to ten business days, depending on your bank or card issuer) for the refund to be credited to your account. We are not responsible for any delay on the part of your financial institution.
We will refund the purchase price of the returned product(s) only. Unless the return is due to our error or a defective or damaged product, the following are generally not refundable: original shipping charges (the cost to ship the order to you); return shipping charges (the cost you incur to ship the product back to us); and any restocking or handling fees we may have communicated at the time of order. If you received a discount, promotion, or coupon on your order, the refund may be adjusted to reflect the discounted price you actually paid. We do not provide refunds for products that do not meet the return eligibility criteria described in this policy, including but not limited to: candles that have been burned or used; custom orders that were made correctly to your specifications and are not defective; or products returned after the 30-day return window (or after the 7-day window for custom order defect claims) unless we agree otherwise in writing. We reserve the right to refuse a refund or to issue a partial refund if we find that the product was used, damaged by the customer, or otherwise does not meet our return criteria.
If you would like to exchange a product for a different scent, size, or product type, please contact us. We do not have a formal exchange process; instead, we treat an exchange as a return of the original product followed by a new purchase of the desired item. You may need to: (1) initiate a return of the original product in accordance with the "How to Initiate a Return" section above and ship it back to us; and (2) place a new order for the product you want (either through our website or by contacting us). Depending on availability and the specifics of your request, we will do our best to accommodate you within the same general timeframe as our standard return process. Exchanges for custom-made candles are generally not available because each custom order is unique; if you are unsatisfied with a custom order due to our error or a defect, we will work with you on a replacement or refund as described in "Damaged or Defective Products" below. We cannot guarantee that we will be able to fulfill an exchange request if the desired product is out of stock or discontinued.
We stand behind the quality of our scented candles and custom creations. If you receive a product that is damaged in transit (e.g., the jar is broken, the packaging is crushed, or the product is otherwise damaged when it arrives) or that is defective (e.g., the candle does not burn properly, the wick is missing or faulty, there is a manufacturing defect in the wax or fragrance, or the product does not match the description we provided), please contact us within seven (7) days of delivery. In your message, please describe the issue in detail and, if possible, attach clear photographs showing the damage or defect. We may ask you for additional information or photographs to help us assess the issue.
If we determine that the product was damaged in transit or is defective, we will work with you to resolve the issue. Our resolution may include: (a) sending you a replacement product at no additional charge (including, where appropriate, covering the cost of shipping the replacement to you); or (b) issuing a full refund, including any shipping charges you paid for the original order, to your original payment method. We will not require you to return the damaged or defective product in all cases (e.g., if the jar is broken, it may not be safe to ship back); if we do ask you to return it, we will provide instructions and, where appropriate, a prepaid return label. We aim to resolve such claims promptly and fairly. This commitment does not affect your statutory rights under applicable consumer protection laws.
If you wish to cancel an order before it has been shipped or fulfilled, please contact us as soon as possible. If your order has not yet been shipped (for standard scented candle orders) or has not yet entered production (for custom candle orders), we will cancel the order and issue a full refund to your original payment method. Refunds for cancelled orders are typically processed within five (5) to ten (10) business days. If your order has already been shipped, we cannot cancel it in transit; you will need to receive the product and, if you wish to return it, follow our return process described above (subject to the eligibility criteria). If your custom order has already been made or has entered production (e.g., we have already poured the candles to your specifications), we may not be able to cancel it, and no refund will be given unless the product is defective or we have failed to meet the agreed specifications. We will let you know as soon as we can whether cancellation is possible once you contact us.
For clarity, the following items or situations are generally not eligible for return or refund: (a) candles that have been lit, burned, or used in any way; (b) custom-made candles that were made correctly to your specifications and are not defective (unless we agree otherwise); (c) products returned after the applicable return window (30 days for standard products, 7 days for custom defect claims) without our prior written agreement; (d) products that are not in their original condition or packaging due to damage or alteration by the customer; (e) gift cards or promotional items that are stated as non-refundable at the time of offer; and (f) any product that we explicitly state at the time of sale is final sale or non-returnable. If you are unsure whether your product or situation qualifies for a return, please contact us and we will advise you.
If you received a product as a gift and wish to return it, the return must be initiated by the recipient (or the purchaser, if they are returning it on behalf of the recipient). The same eligibility criteria and return process apply. Refunds for gift returns will be issued to the original payment method used by the purchaser, unless we agree otherwise (e.g., store credit or a replacement). If you are the gift recipient and do not have the order details, please contact us with as much information as you have (e.g., your name, the name of the person who gave you the gift, and when you received it), and we will try to assist you.
For any questions about returns, refunds, exchanges, or this Return Policy, please contact us:
Vorxyrelmrizao
949 Manitou Ave
Manitou Springs, CO 80829
United States
You may also reach us via our contact form on this website. We will respond to your inquiry as soon as reasonably practicable. We are committed to resolving any issues in a fair and timely manner and want to ensure your experience with our scented candles and custom candle products is a positive one.